Privacy Policy

We want you to be 100% happy with your purchase! However, for any reason, if you are not and would like to return a PCA Skin product, please email retail@order-line.co.ukwithin 35 days of receiving your order for a full refund. Items must be unused and in its original packaging for a full refund minus any previous shipping costs.
Unfortunately, we do not offer exchanges or refunds on products that have been opened unless they are faulty.
All returns are evaluated before being processed and we reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.
Defective or leaking products will be replaced at no extra cost. PCA Skin will enclose a prepaid return label along with the product replacement. Please note that we will require photographic evidence before any replacement products are sent out.
This does not affect your statutory rights.